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HOW LONG DOES SHIPPING TAKE AND HOW DO I TRACK MY ORDER?
We ship worldwide! Please see our Shipping Page for more information.
WHAT SHOULD I DO IF I HAVE PROVIDED THE INCORRECT SHIPPING DETAILS?
Please contact us before 8 am EST if you noticed that your shipping details are incorrect. Note that we are unable to allow any amendments once your parcel has been dispatched.
Should your parcel be returned to sender, please note that we will be required to pass on a subsidized reshipping postage fee.
However, if your order is delivered to the wrong address due to providing incorrect information we are not liable for reshipment or refund.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept payments by Paypal - Visa, Mastercard, and American Express,Bytpay
IS THERE A WARRANTY?
Shop XASNOXCHO05 covered by this warranty are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product. Only original, unaltered and unmodified items and workmanship are covered.
This warranty does not cover damage caused by accident, improper care, negligence, normal wear, and tear, or the natural breakdown of colors and materials over extended time and use..
Please email us at [email protected] and include your Order Number as well as photos of the damage. Buyer is responsible for all return shipping costs.
CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?
Our goal is to process orders as fast as we can so you can receive your order as soon as possible. Be sure to review and amend your order before you click “complete order."
You can request to cancel Monday - Sunday before 8am EST the day after your order. Please email us at [email protected] and include your Order Number.
CAN I RETURN OR EXCHANGE AN ITEM?
Returns are accepted within 14 days of receiving your order. Customer pays return shipping. Must be in brand new condition.
Please see our Refund/Return Policy
WHAT IF I RECEIVED A FAULTY ITEM?
We are terribly sorry if this has happened. We would like to sort out any faults immediately. If you need to exchange the faulty item for the same item, send us an email at [email protected].
As soon as you discover a fault, please contact us immediately with photos or a short video (within 7 days of receiving your parcel). If 7 days have gone by since receiving your product, unfortunately, we can’t offer you a refund or exchange.
If you need to contact us for any reason at all, please email us at [email protected] or stop by our offices Monday through Friday 8
am to 5 pm EST at 7 Allee de la Jougarelle 13016 Marseille FRANCE.
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